FAQ

FAQ

Access & Facilities

Once you have purchased a day pass plus your room booking, there are two (2) ways to gain access to our main space,  

  1. Phone tap method: With the Greater Nexus app opened, place your phone on the door lock. A green light will appear, and you will gain access to the space! 

  1. “Unlock Doors” option: On the Greater Nexus app homepage, scroll through the booking options to the right and select “Unlock Doors.” Depending on which room or office you’ve booked, you should see a list of doors that you have access to. Simply click on the door listed on the app, and you’re in!  

We allow up to 2 guests per 1 day pass user. If more guests are needed, then you will need to purchase an extra day pass. Private suite and Private desks owners are allowed guests such as clients or customers, but you must book a meeting room.  

Greater Nexus is affiliated with the above-ground parking lot located at 90-15 Parsons Boulevard, conveniently situated at the corner of Parsons Boulevard and 90th Avenue. For our monthly subscribing members and day pass users, Community Managers are available to validate parking daily. 

For event hosts who have reserved the Training Facility or Executive Conference Room, we are able to provide parking validation for up to four hosts utilizing the event space. Please note that parking validation is not available during ‘Members Only’ hours when Community Managers are off-site.

All monthly memberships include access to a range of premium amenities, such as dedicated office spaces, meeting rooms, open work areas, and training facilities. Monthly members and day pass users also enjoy use of our privacy phone booths, wellness rooms, along with high-speed internet, printing services, secure lockers, and complimentary snacks and beverages.

Absolutely — Monthly members with an office suite or desktop membership are permitted to personalize their designated workspace. All décor and furnishings must comply with facility guidelines and may not alter or damage walls, flooring, or any structural or aesthetic elements, as outlined in the membership agreement.

Greater Nexus is open Monday through Friday from 7:00 AM to 8:00 PM, and Saturday from 9:00 AM to 5:00 PM. Guests who remain on the premises beyond 8:00 PM may be subject to a late departure fee of up to $125, in accordance with facility policies and usage terms.

While we value inclusivity and understand the joy that pets and children bring, we also prioritize the comfort and needs of all members and guests. Due to allergy sensitivities and the nature of professional meetings, pets are not permitted, and youth under the age of 18 may only access the facility when accompanied by an adult and exclusively within our fourth-floor training space, which is designated for youth-focused programming and events.

Billing & Plans

At Greater Nexus, our aim is to make our coworking facility more app friendly and to make the booking process smoother. We kindly request that you make all your bookings through the Greater nexus app without the assistance of a Community Manager. If assistance from a Community Manager is needed, a service fee will be charged to your booking invoice.  

Most invoices are automatically paid a few hours after purcashing a pass, plan or making a booking. However, if there is not autopay option to your invoice, you can log into the Greater Nexus. Select the four (4) squares on the bottom right, then select “Invoices.” This will show all unpaid and paid invoices. If needed, please update your payment method for a smooth process. 

When purchasing a private office, the Mailbox and Printing plans are not removable and must be included in your invoice. This is to ensure that you have printing and mail access.  

Yes. Members may upgrade, downgrade, or cancel their membership by submitting a written notice to our team at least 30 days prior to the intended change or cancellation date.

Certainly! Here’s a refined version suitable for a professional. Yes. We offer discounted day passes for students. College students may access the facility for a $10 day pass, while CUNY (City University of New York) students are eligible for a $5 day pass with valid student identification.

At Greater Nexus, we provide a standardized Terms of Agreement (ToA) document to all monthly office suite members. The ToA details facility guidelines, building policies, member responsibilities, and processes for upgrading, downgrading, or canceling an office suite membership. Please note that Greater Nexus does not require a security deposit or one month’s rent upfront for monthly office suite rentals; as such, we do not issue a traditional lease or rental contract, but rather our industry-standard Terms of Agreement.

For desk memberships and daily pass holders, a signed ToA is not required, and these memberships are governed by the general terms presented within the Greater Nexus app during registration and profile setup.

For your convenience, the Terms of Agreement is also enclosed here for advance review: 

If you are an office suite member and require a signed copy of the ToA, please feel free to request one at team@thegreaternexus.com, and our team will be pleased to provide it at the onset of your membership.

Booking & Policies

We kindly ask all users to please be sure when making bookings. If cancellation is needed after your invoice is paid, we cannot offer a refund. You will instead receive a credit to your account to use your pass or booking for another time.  

The day pass gives you full access to Greater Nexus, this includes access to the main entrance PLUS all our amenities such as free snacks, coffee, tea and bottled water. 

Absolutely! We allow our Private Office members to customize their office to how they see fit. However, please keep in mind we do not allow anything that will damage the paint on the walls or the glass door, such as drilling holes and strong adhesive tape .

Onsite Amenities & Special Events

We certainly allow external catering for your event! However, please keep in mind that there cannot be any open flame cooking or grilling. Please use sternos and food racks to keep your food warm!

Yes. We kindly request that when booking our training space or conference rooms, to please let our Community Managers know that you require cables such as HDMI, USB-C etc.  

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